Return & Refund Policy

1. Scope and contract priority

This policy applies to enquiries and purchases made directly from YUESHIGUOJI. Because vehicles, machinery, attachments, and many parts are configured for a specific market or project, the signed quotation, sales contract, pro forma invoice, and product-specific warranty take priority where they state different terms.

2. Return request window

For eligible, unused standard stock parts, contact us within 7 calendar days after confirmed delivery. Do not ship an item back until we issue written return instructions and a return authorization. Vehicles, machinery, made-to-order goods, custom bodies, special attachments, electrical items that have been installed, and goods registered or modified for the buyer are not returnable for change of mind.

3. Eligible return conditions

• The item is a standard stock item expressly confirmed as returnable.
• It is unused, uninstalled, unmodified, and in resalable condition.
• Original labels, serial numbers, packaging, accessories, manuals, and documents are complete.
• Proof of purchase and the issued return authorization are included.

4. Damage, shortage, or incorrect goods

Inspect the shipment promptly. Visible transport damage, shortage, or an incorrect item should be reported within 48 hours of delivery with the order number, packing photos, product photos or video, serial number, and carrier record. Keep all packaging until the claim is resolved. Hidden defects should be reported promptly after discovery within the applicable warranty period.

5. Return process

1. Email our team with the order or quotation number and reason for return.
2. Provide requested photos, video, serial numbers, and inspection evidence.
3. Wait for written eligibility confirmation and the return address.
4. Use trackable, adequately insured transport and package the goods safely.
5. We inspect the received goods and confirm the approved remedy.

6. Freight, customs, and related costs

For an approved claim caused by a verified manufacturing defect or our dispatch error, we will provide the agreed repair, replacement, parts support, credit, or refund and confirm responsibility for reasonable return transport in writing. For an approved discretionary return, the buyer is responsible for return freight, insurance, duties, taxes, customs charges, and any loss in value. Unauthorized freight-collect shipments may be refused.

7. Refund timing and method

After an eligible return is received and inspected, we normally confirm the result within 5 business days. An approved monetary refund is normally initiated within 7–10 business days to the original agreed payment channel. Bank and payment-provider processing times are outside our control. Original freight, bank charges, duties, taxes, inspection fees, and customized work are not refundable unless agreed in writing.

8. Cancellation and exchange

Cancellation before production or dispatch is subject to written approval. Non-recoverable engineering, procurement, certification, bank, and logistics costs may be deducted. Exchanges follow the same authorization process and may require payment of price and freight differences.

9. Contact

Start a request through our Contact Us page or email aa3389620060@gmail.com. No return is valid without written confirmation.